Do you have experience in production, troubleshooting issues, and incident handling?
💡 Model Answer
Situation: While working on a SaaS platform, a sudden spike in traffic caused a database timeout. Task: I was responsible for diagnosing and resolving the issue. Action: I first checked the CloudWatch metrics and logs to identify the bottleneck, then applied a connection pool tweak and added an auto-scaling rule. I communicated the status to stakeholders via Slack and updated the incident board. Result: The timeout was resolved within 30 minutes, and I implemented a new alerting rule that prevented similar incidents, reducing mean time to recovery by 40%.
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