In a typical CRM scenario, how do you build automated test cases?
💡 Model Answer
Building automated test cases for a CRM starts with identifying critical user flows such as creating a lead, converting a lead to an account, or updating contact information. Write test scenarios that cover these flows, then translate them into automated scripts using a tool like Selenium WebDriver for UI tests or Postman/Newman for API tests. Define clear preconditions (e.g., a test user exists), actions (click buttons, fill forms), and expected outcomes (success messages, database updates). Use a test framework (JUnit, TestNG, or PyTest) to structure the tests, and employ data-driven techniques to run the same test with multiple data sets. Finally, integrate the tests into a CI pipeline so they run automatically on each build, ensuring early detection of regressions.
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